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- At what time can I withdraw from the contract without giving a reason?
- How much time do I have to send back the goods?
- Does the possibility of complaint about a defective product apply to all types of transactions (bidding and buy now)?
- Is the Seller obliged to provide a guarantee for the goods sold?
- Can I withdraw from the contract only for new items?
- Can the Seller stipulate on the item page that he does not accept returns?
- Do I have to send back the goods originally packed?
- Do I have to inform in writing that I want to withdraw from the contract and return the goods?
- Do I have to attach a receipt to the returned goods?
- Can the seller collect the amount he has set for returning the goods?
- Who covers the shipping costs in the event of withdrawal and return of the goods?
- Who covers the shipping costs in the event of a complaint?
- What to do if the seller has not returned money for the returned item?
At what time can I withdraw from the contract without giving a reason?
A declaration of withdrawal should be submitted to the seller within 14 days of receipt of the item .
How much time do I have to send back the goods?
Return the item within a maximum of 14 days of submitting the statement of withdrawal from the contract.
Does the possibility of complaint about a defective product apply to all types of transactions (bidding and buy now)?
Yes. However, you cannot complain about an item based on a specific defect if it was disclosed in the transaction description .
Is the Seller obliged to provide a guarantee for the goods sold?
No. The warranty is not compulsory - the Seller grants it voluntarily, and its terms are strictly defined by the guarantor.
The warranty does not exclude, limit or suspend your rights under the warranty .
Learn more about the warranty .
Can I withdraw from the contract only for new items?
Not only. You (the consumer) are also entitled to withdraw from the contract for second-hand, exhibition, presentation, discounted and promotional goods.
Can the Seller stipulate on the item page that he does not accept returns?
No. Such information may violate applicable law.
Do I have to send back the goods originally packed?
There is no statutory obligation to return goods in their original packaging. The item should be sent back in a package that prevents its damage.
The seller may refuse to accept the return of the goods if it concerns music and movie discs as well as media with computer programs delivered in a sealed package, if the package was opened after delivery.
Do I have to inform in writing that I want to withdraw from the contract and return the goods?
The regulations do not specify the form in which the statement on withdrawal from the contract is to be submitted. It is worth submitting it in writing, by e-mail.
Do I have to attach a receipt to the returned goods?
There is no such obligation.
Can the seller collect the amount he has set for returning the goods?
No. The seller may not demand payment for withdrawal from the contract (so-called transfer fee). Even if such a provision is in the contract (for example, in the store regulations), it is invalid.
Who covers the shipping costs in the event of withdrawal and return of the goods?
The cost of returning the item rests with you, unless the Seller has agreed to bear them or has not informed anywhere about the need to bear these costs. Instead, the seller should return the funds using the same method of payment.
If you choose a delivery method other than the cheapest delivery method available in the offer, the Seller is not obliged to refund any additional costs incurred.
Who covers the shipping costs in the event of a complaint?
If the Seller accepts the complaint arising from the warranty, it covers the shipping costs. If you pay for returning the goods, the Seller should refund you all the costs incurred.
What to do if the seller has not returned money for the returned item?
The seller should return the funds to you within 14 days of receiving your statement of withdrawal from the contract, however he may withhold until he receives the returned item.
If you send the item back and the Seller does not refund the money, start a Discussion , which has 24 hours to refer to your request. If he doesn't, we will join the discussion.
If the discussion fails, use the Buyer Protection Program , where you can recover the costs of the entire transaction.
