You are using the Allegro test environment. Thus, you accept the rules
that apply to it. Do not provide real personal information in forms.
We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development
. Ensure security, prevent and detect fraud, and fix errors
. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
If you get a rating I don't recommend , you can answer it or ask the Buyer to remove it. However, before you take any action, we recommend contacting the buyer to clarify the matter .
How do I answer them?
- The content of such an answer is usually not a good place to communicate with the buyer. Before answering, try to clarify the matter with the Buyer. If this happens, you can write that you have positively clarified the matter.
- You have unlimited time to answer.
- Refer to negative feedback in a professional manner and with respect for the Buyer. Answering the opinion proves your commitment and also shows that you care about resolving the dispute.
- Keep your distance, keep your emotions under control, respect the client and try to understand his perspective.
- "Please", "thank you", "sorry" - using such phrases shows respect for the client and your professionalism.
I do not recommend deleting it
- If after receiving the rating I do not recommend you come to an agreement with the Buyer, you can ask him to remove the rating. You have 21 days to receive this assessment and I do not recommend it .
- The removal of the assessment takes place between the Buyer and the seller, without the participation of Allegro employees.
- You can only submit an application to remove a rating once.
- The decision to remove the rating can be made by the Buyer only once and cannot change it. If he rejects your application, he will not be able to change his mind.
- If the Buyer agrees to delete the rating, it will not affect your average rating or the percentage of referrals.
- After deleting the sales assessment, the Buyer may issue you a new one for the same order, provided that 90 days have not passed since the purchase.
How do you reply or ask to remove a rating?
- Go to the Received Ratings tab.
- Select the appropriate rating from I do not recommend and expand its details.
- Use the [answer] option or enter the justification for your request to delete the rating. We will forward this message to the Buyer together with a request to make a decision.
- Click [send request to buyer].
The buyer will have 14 days to decide to remove the rating. In addition to confirming deletion by email, the Buyer can confirm your request via the Deletion requests tab.
Do you have any questions? Write to us .
